BPO in India

US economy is facing a downturn period. The economy that has been the driving force for the economies of other developing nations is in its slump time. The calculations say that this downfall of US will affect the IT industries and other sectors of the most nationsThe analysts are calculating the effect of US recession on Indian Economy and its various sectors. They are reckoning the effects of this downfall period on Indian Exports, IT developments,
growth in Software sector and BPO sector. There is news that expose US call centers are not much involved in proactive customer service.The experts are foreseeing these factors as the opportunities for Indian BPO industry. They are advising that Indian BPO sector should place itself in the US BPO shoes to reinvent the services of the customers that otherwise use the US services.The BPO sector will keep on booming as it is an essential service. The fact that besides many promises, Indian IT industry is slowing down and the effects could be seen in its current policies.
There have been shrinking absorption of labor and decline of many other services can not be argued. But the reports clarify that this will not be same for the BPO sectorThe reports state that Indian BPO sector has the potential of reaching US $1.6 billion by 2008 and US $50 billion by 2012, with this recession continuing. This sector will add 2.5% to India’s GDP growth. It will provide employment to about two million people.
but achieving all the success depends on the way BPO players will take the change.